Shipping and Returns - VALUE HUB SERVICES

SHIPPING & DELIVERY POLICY
On the front, we deliver to most states that our logistics partners have affiliates in, and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly, and safely. For a list of states that we deliver to and our charges, you may select your item and proceed to the checkout page Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing, and dispatching of orders. An email confirmation will be sent for all orders once received.

Local Deliveries

There are 2 delivery options available for customers, Standard and Express courier.

Standard Courier – is available for all local orders and it takes approximately 5 working days to reach you from the time of order.

Express Courier – is available at an additional charge of N10,000 and it takes approximately 4 – 8 hours to reach you from the time of order if you are in Lagos, and 1-3 working days if outside Lagos

To serve you better, you may even choose the timing of your deliveries from 9am to 10pm, weekdays or Saturdays, regardless of Standard or Express couriers.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

MODE OF PAYMENTS
We accept payments via all major credit and debit cards, USSD & Bank Transfers

RETURNS & EXCHANGES POLICY

We want you to be happy with your purchase and we apologize if that is not the case. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

All items must be in their original packaging with product tags intact
All items must be unworn, unused, unwashed and in its original condition
Originals receipts would need to be included
All items would need to be purchased originally from us

If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.